Medical University Student Service Center
Medical University Student Service Center — is a structural unit of the university created with the aim of improving the quality of service and consulting support for students. The centre functions on a one-stop-shop basis and provides comprehensive support to students on administrative, academic and social issues throughout the period of study. The work of the Center is aimed at creating a comfortable educational environment in which the student can focus on mastering the professional competencies of a doctor, pharmacist or researcher, without being distracted by complex organizational procedures.
Goals and objectives of the Center
The main goal of the Student Service Center is to simplify and optimize the interaction of students with the departments of the medical university. To achieve this goal, the Center solves the following tasks: - advising students on training and the organization of the educational process; - receiving, registering and following up requests and applications; - coordination of interaction between students and structural units of the university; - shortening the time frame for submitting certificates and other documents; - increasing transparency and accessibility of information for learners.
Main areas of activity
Academic and educational-organizational issues The Student Services Centre provides counselling support on - the organization of the educational process; - class schedules, exam sessions; - procedures for passing the interim and state final certification; - transfers between faculties and educational programs; - registration of academic leave, reinstatement and expulsion; - obtaining certificates of training and other supporting documents.
Document management and handling of appeals
The Centre shall provide: - accept applications from students in person and electronically; - advice on paperwork rules; - following orders and instructions within its competence; - informing students about the status of consideration of their requests.
Practical and clinical training
Given the specific nature of medical education, special attention in the work of the Centre is paid to the issues of practice: - advice on the organization of educational, industrial and clinical practice; - informing about clinical sites and practice sites; - help with contracts and accompanying documents; - clarification of practice and reporting requirements.
Financial and social support for students
The Student Services Centre provides information and advice on - appointments and payments of academic, social and personal scholarships; - providing social benefits and support measures; - the order of residence in the university dormitories; - interactions with social and trade union structures.
Student life and extracurricular activities
The Centre promotes the development of an active student environment by providing support for questions: - participation in student associations and academic circles; - volunteer and medical volunteer activities; - participation in conferences, forums and university events; - information about professional and personal development opportunities.
Digital and electronic services
As part of the digitalization of the educational process, the Center provides assistance: - when working with the student’s personal account; - in the use of electronic educational and information systems; - when submitting electronic applications and requests; - in gaining access to the university’s educational and scientific resources; - restore login and passwords.
Formats and operating principles
The Student Services Center operates in the following formats: - face-to-face reception of trainees; - remote consultations; - processing electronic requests through the official website of the university. In its activities, the Center is guided by the following principles: - accessibility and openness of information; - privacy of personal data; - respectful and professional treatment of each student; - the promptness and accuracy of the advice provided.
To whom the Centre's services are intended
Student Services Center services can be used by: - students from all faculties of the medical university; - residents, master’s students, doctoral students; - foreign trainees; - applicants and their parents — on organisational training issues.
Contact information
Address: Abylai Khana 51/53, Address: Almaty,. Opening hours: 9:00-18:00 Phone: +7 707946 5931 E-mail: info@medkrmu.kz