The Student Service Center is a structural unit of the University established to enhance the quality of service and advisory support provided to students. The Center ensures comprehensive assistance in administrative, academic, and social matters throughout the entire period of study.

The Center’s work is aimed at creating a comfortable educational environment in which students can focus on developing professional competencies as physicians, pharmacists, or researchers without being distracted by complex organizational procedures.

The primary goal of the Student Service Center is to simplify and optimize students’ interaction with the structural divisions of the University.

To achieve this goal, the Center performs the following tasks:

• providing consultations on academic and educational process matters;
• receiving, registering, and processing student applications and requests;
• coordinating communication between students and university departments;
• reducing the time required to issue certificates and other documents;
• increasing transparency and accessibility of information for students.

The Student Service Center provides advisory support on:

• organization of the educational process;
• class schedules and examination sessions;
• procedures for interim and state final assessment;
• transfer between faculties and academic programs;
• academic leave, reinstatement, and expulsion procedures;
• issuance of certificates of enrollment and other supporting documents.

The Center ensures:

• acceptance of student applications in both in-person and electronic formats;
• consultations on proper document preparation;
• coordination of orders and administrative acts within its competence;
• informing students about the status of their requests.

Considering the specifics of medical education, special attention is given to practical training matters:

• consultations on organizing academic, industrial, and clinical internships;
• information about clinical bases and internship placements;
• assistance in preparing agreements and accompanying documents;
• clarification of requirements for completing internships and reporting documentation.

The Student Service Center provides information and consultations on:

• awarding and payment of academic, social, and named scholarships;
• social benefits and support measures;
• accommodation procedures in university dormitories;
• interaction with social and trade union structures.

The Center promotes an active student environment by providing support in:

• participation in student organizations and research clubs;
• volunteering and medical volunteer activities;
• participation in conferences, forums, and university events;
• information on opportunities for professional and personal development.

As part of the digitalization of the educational process, the Center provides assistance with:

• use of the student personal account;
• operation of electronic educational and information systems;
• submission of electronic applications and requests;
• access to educational and research resources of the University;
• login and password recovery.

The Student Service Center operates in the following formats:

• in-person reception of students;
• remote consultations;
• processing of electronic requests through the official University website.

In its activities, the Center adheres to the following principles:

• accessibility and transparency of information;
• confidentiality of personal data;
• respectful and professional attitude toward each student;
• promptness and accuracy in providing consultations.

The services of the Student Service Center are available to:

• students of all faculties of the University;
• residents, master’s, and doctoral students;
• international students;
• applicants and their parents on organizational matters related to education.